AusChildSupport
Start my Estimate

Support and contact

Start with the reason you’re here.

We’ll point you to the right place before asking you to share anything.

AusChildSupport can help with its website, calculator, content, accessibility and privacy handling. It cannot give legal advice, change a Services Australia assessment or act for a Client Firm.

Choose the right route

01 Contact routing desk

Choose the right route.

Start with the closest reason. Routes 01–03 open a minimum-information support form. Routes 04–06 take you to the responsible service.

Message AusChildSupport

A support form opens for these routes.

Go directly to the right service

No general support form is used for these routes.

02 Support messages

What happens next.

Where a response is needed, AusChildSupport aims to reply within two business days. This is a target, not a guarantee.

  1. 01

    Route

    The request is identified by support type.

  2. 02

    Review

    AusChildSupport reviews the minimum information supplied.

  3. 03

    Reply

    A reply may give a support step, correction status, privacy next step, methodology reference or external destination.

03 Service boundary

Clear help starts with a clear boundary.

The contact desk handles the platform and its information. It is not a legal service, government assessment channel or substitute for a Client Firm.

AusChildSupport can help with

  • Website and calculator defects
  • Accessibility problems
  • Content or formula correction reports
  • Privacy requests relating to AusChildSupport
  • Professional product enquiries through the firm route

AusChildSupport cannot

  • Provide personalised legal or financial advice
  • Issue, change, collect or enforce a Formal Assessment
  • Decide disputed facts
  • Act for or chase a family-law firm
  • Accept unnecessary case files through support

For immediate danger, call 000. This support page is not an emergency service.

04 Quiet fallback

Prefer to use email?

Write to hello@auschildsupport.com.au. AusChildSupport aims to reply within two business days where a response is needed.

AusChildSupport is an independent, non-government service. It provides indicative Estimates and general information, not Formal Assessments or legal advice.