Terms of Service

Australian Child Support Calculator

auschildsupport.com.au

Last updated: August 5, 2026

1. Acceptance of Terms

By accessing or using the Australian Child Support Calculator service (the "Service") at auschildsupport.com.au (the "Platform Site"), or by using a firm-branded version of the calculator hosted by us (a "Hosted Firm Page"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and ChildSupport Direct (ABN: 27 925 351 253) ("we", "us", or "our").

If you do not agree to these Terms, you must not use the Service.

By clicking "I agree", submitting information through our forms, or continuing to use the Service, you confirm that:

• You are at least 18 years of age
• You have read and understood these Terms
• You agree to comply with all applicable Australian laws

2. Who These Terms Apply To

Different parts of these Terms apply to different people. Where a section is addressed to a particular group, it applies only to that group.

• User — anyone who uses the calculator or reads our public guides and information, on the Platform Site or on a Hosted Firm Page. Sections 1 to 7 and 10 to 18 apply to you.
• Client Firm — a legal practice or legal business that has bought AusChildSupport for Firms under a signed order form. Sections 8, 9, 11.3, 12.3 and 13.2 apply to you.
• Firm Administrator and Firm User — an individual authorised by a Client Firm to access firm admin tools. Section 9.11 applies to you personally as well as to the Client Firm.
• Independent lawyer — a legal practitioner who receives a Contact Request or otherwise deals with a User. You are not our employee, agent, or partner, and Section 8.2 describes that relationship.

A User is not required to be, or become, a client of any Client Firm. A Client Firm is not our agent and does not act for us.

3. Service Description

What we provide:

• Calculator Tool: A free child support estimator that implements the Services Australia child support formula across six formula pathways
• Instant Estimates: Immediate calculations based on the information you provide and the assessment year you select
• Result Summary Documents: An optional summary document generated from a calculation (see Section 6)
• Complexity Detection: Identifies situations that may benefit from professional legal advice
• Firm Contact Requests: On a Hosted Firm Page, lets Users ask a named Client Firm to contact them (optional)
• Public guides and information: Guide articles and resources about Australian child support law

What we DON'T provide:

• Legal advice: We are not lawyers and do not provide legal advice
• Financial advice: We are not financial advisors or accountants
• Official assessments: Only Services Australia can issue an official child support assessment.
• Guaranteed accuracy: Calculator results are estimates only (see Section 4)
• Lawyer services: We do not provide legal services or supervise Client Firms (see Section 8)

Our role: We provide an estimation tool, public guides and information, and firm-owned Contact Request technology. We do not practice law, provide professional advice, match Users with lawyers, or guarantee outcomes.

4. Estimates, Accuracy & Limitations

CRITICAL: Please read this section carefully.

4.1 Estimates Only, Not Legal Advice

The calculator provides estimates only. This applies to every form in which a result is presented, including a figure shown on screen and a Result Summary document. Results are not:

• Official child support assessments
• Legal advice or recommendations
• Financial advice or tax guidance
• Binding determinations of your obligations

Only Services Australia can issue an official child support assessment.

4.2 How the Result Is Produced

Two choices made during the calculation shape the result significantly, and you should understand both.

The formula pathway is selected automatically. The child support formula has six pathways. We select one for you from the answers you give — including whether a non-parent carer is involved and whether children are assessed across more than one case. You do not choose the pathway. Different pathways calculate differently rather than by a small margin, so an answer that changes the pathway can change the result substantially.

You select the assessment year. The calculator supports more than one assessment year, and you choose which one to use. Each year has its own self-support amount, income thresholds, minimum and fixed rates, income cap, and Costs of Children tables. Running the same details against a different year will usually produce a different figure. Selecting a year does not mean that year applies to your circumstances — Services Australia determines the assessment period that applies to you.

Care is grouped into bands. Care is converted to a percentage, rounded, and then grouped into care bands. Because the bands have hard edges, a small change in nights of care can move a result between bands and change the outcome more than the size of the change suggests.

4.3 Why Results May Differ from Services Australia

Our calculator implements the official Services Australia formula, but results may differ from official assessments due to:

Data Quality Issues:

• Incomplete or inaccurate information you provide
• Estimates vs. actual income figures
• Missing details about your specific situation

Formula and Timing:

• Edge cases not fully captured by our implementation
• Rounding differences in multi-step calculations
• A pathway or assessment year that does not match the one Services Australia applies

Special Circumstances:

• Court orders that override standard formula
• Change of Assessment applications (10 special factors)
• Binding child support agreements
• International cases or reciprocating jurisdictions
• Income from self-employment, trusts, or complex sources

4.4 Do Not Rely Solely on This Calculator

WARNING: Do not make important legal or financial decisions based solely on calculator results.

• Consult Services Australia for an official child support assessment
• Seek legal advice from a qualified family lawyer if your situation is complex
• Get financial advice if you have questions about tax implications or financial planning
• Verify all information before taking action based on calculator results

4.5 No Professional Relationship

Using this calculator does not create:

• A lawyer-client relationship
• An accountant-client relationship
• A financial advisor-client relationship
• Any professional duty of care owed to you

5. Corrections & Scenario Availability

5.1 Scenario Availability

We may make a calculation scenario temporarily unavailable — for example while we investigate or correct a suspected defect, or while we update the Service. When that happens the calculator will tell you the estimate is unavailable rather than show a figure we do not trust. We do not promise that every scenario is available at all times.

5.2 How We Handle a Material Defect

If we identify a material defect in the shared calculation core, we may disable the affected scenarios, correct the calculation centrally, and record the correction internally together with the period the defect could have affected.

Where a Client Firm holds Contact Requests that may have been affected, we notify that Client Firm through its firm admin contacts and make the affected records visible in its firm admin area.

5.3 We Do Not Automatically Notify Affected Individuals

IMPORTANT: We do not automatically notify individual Users whose earlier estimate may have been affected by a defect we later correct.

For most calculator Users we are not able to. We do not retain the raw inputs of an ordinary calculation, and we hold no contact details for you unless you submitted a Contact Request. Correction notices go to Client Firms, not to individuals.

A Result Summary that has already been produced is not automatically corrected, reissued, withdrawn, or refunded when the underlying calculation is later corrected.

If you are concerned that an estimate you relied on may have been affected, re-run the calculator and contact us at support@auschildsupport.com.au. Nothing in this Section 5 limits your rights under Section 12.1.

6. Result Summary Documents

6.1 What a Result Summary Is

A Result Summary is a document generated from a calculation. It sets out the headline figures, the inputs relied on, boundary and assumption statements, a methodology reference, and next-step wording. On a Hosted Firm Page it may also carry that Client Firm's name, logo, and brand colours.

A Result Summary is a record of an estimate produced by our calculator. It is not an official child support assessment, a legal document, a letter of advice, or a communication from Services Australia, and Section 4 applies to it in full.

6.2 Restrictions on Altering or Branding a Result Summary

You must not:

• apply any business name, law firm name, logo, brand colours, or other branding to a Result Summary unless you are authorised to use that branding
• alter, remove, obscure, or replace the boundary, methodology, or next-step wording supplied by the platform in a Result Summary
• present an altered Result Summary as a document issued by us or by a Client Firm
• distribute a Result Summary in a way that represents it as an official assessment, a legal opinion, or advice given to a particular person

These restrictions apply to Users, Client Firms, Firm Users, and anyone else who obtains a Result Summary.

6.3 Firm-Supplied Wording

Where a Client Firm supplies branding, disclaimer text, or next-step wording that appears in or alongside a Result Summary or on a Hosted Firm Page, that content is the Client Firm's content and the Client Firm is responsible for it. Section 9.11 sets out the Client Firm's obligations for that wording.

7. User Obligations

7.1 Accurate Information Required

You agree to:

• Provide accurate, complete, and current information
• Update information if your circumstances change
• Not deliberately enter false or misleading data
• Use reasonable care when entering financial figures

7.2 Prohibited Uses

You must NOT:

• Use the Service for any unlawful purpose
• Attempt to scrape, copy, or reverse-engineer the calculator
• Submit false information to test or abuse the system
• Use automated tools (bots, scripts) to access the Service
• Interfere with the Service's operation or security
• Impersonate another person or provide false identity information
• Apply branding you are not authorised to use, or alter platform-supplied wording, in a Result Summary or any other document produced by the Service (see Section 6.2)
• Use the Service to harass, threaten, or harm others
• Violate any applicable Australian laws or regulations

8. Firm Contact Requests

8.1 How Firm Contact Requests Work

If a Hosted Firm Page offers a Contact Request, you may choose to:

1. Review an alert or next-step prompt explaining why professional review may be useful
2. Verify one contact destination and submit it, with an optional first name, to the named Client Firm with your consent
3. Share the Result Summary, selected Review Factors and Complexity Indicators, permitted structured Complexity Details, consent and Safe Contact records, firm-source attribution, and minimum operational metadata with that Client Firm
4. Deal directly with that Client Firm about whether they can assist

This is optional. You can use the calculator without providing contact information or submitting a Contact Request.

A Contact Request collects one verified contact destination. That destination is a verified email address, or — where the Client Firm has been separately approved by us to receive Contact Requests by SMS — a verified Australian mobile number. Verification is required before a Contact Request can be created. The Platform Site contact page is for support, privacy, corrections, accessibility, and professional product inquiries; it is not consumer legal advice intake.

Contact Request availability may also be limited for a particular Client Firm — for example by an agreed pilot release period, a maximum number of Contact Requests, the approved contact channels, or the approved hostnames. Where a Contact Request is unavailable, you can still use the calculator.

8.2 Client Firms Are Independent

IMPORTANT: Client Firms and lawyers who use our technology are independent legal practitioners or legal businesses. They are NOT:

• Our employees
• Our partners or joint venture participants
• Our agents or representatives
• Under our supervision or control

The calculation and the platform-supplied wording in the Service are ours. A Client Firm's own branding, disclaimer, and next-step wording is that firm's. We review firm-supplied public wording before first publication and before publishing a later material change to check it against our publication policy. Routine corrections that reuse approved material may be self-published, while platform-controlled required disclosures remain locked. This is not a review for legal accuracy, and the Client Firm remains responsible for its wording.

8.3 No Endorsement or Guarantee

We do NOT:

• Endorse or recommend any specific lawyer or firm
• Guarantee the quality, competence, or suitability of any lawyer or firm
• Supervise or monitor lawyer conduct or case outcomes
• Guarantee that a firm will contact you or accept your matter

8.4 Not Liable for Lawyer or Firm Conduct

We are NOT liable for:

• Lawyer negligence, errors, or professional misconduct
• Disputes between you and a lawyer
• Case outcomes or legal results
• Lawyer fees, billing disputes, or refund claims
• Breach of lawyer-client confidentiality by the lawyer
• Any loss or damage arising from lawyer or firm services

Your relationship with any lawyer or Client Firm is separate from your use of our Service. Submitting a Contact Request does not create a lawyer-client relationship with us, and it does not create a lawyer-client relationship with a Client Firm unless that firm separately agrees to act for you under its own engagement process. Any disputes with a lawyer or firm must be resolved directly with them or through appropriate professional complaint channels (e.g., Legal Services Commissioner).

9. Client Firm Subscriptions & Order Forms

9.1 Managed Firm Product

Client Firms may buy AusChildSupport for Firms under a signed order form. The managed firm product is a firm-branded hosted intake experience, shared Product Core calculator, consented Contact Request workflow, firm admin access, export capability, onboarding support, and product-core maintenance for the agreed firm scope.

AusChildSupport for Firms is not public checkout, a self-service plan, a referral marketplace, lead resale, pay-per-lead, marketing agency service, CRM service, or lead guarantee. We do not promise lead volume, lead quality, conversion rate, search ranking, revenue, return on investment, or matter acceptance.

9.2 Evaluation and Pre-Launch Access

We may give a prospective or onboarding Client Firm access to a firm environment before a paid subscription begins, so that configuration, branding, and review can be completed. That access is provided free of charge, is not a fixed-length trial, and does not have a set end date. We may withdraw or change it at any time on reasonable notice, and a Client Firm gains no entitlement to continued free access.

Evaluation access does not by itself permit live Contact Requests. Contact Requests remain subject to the signed order form, the Data Sharing Agreement, production launch approval, the Client Firm's own privacy notice, and any agreed pilot release period.

9.3 Order Form Precedence

If a signed order form, Data Sharing Agreement, acknowledgement schedule, or other written contract with a Client Firm conflicts with these website Terms about firm-specific commercial details, the signed document prevails to the extent of the conflict. These website Terms still apply to matters not covered by the signed document, including general Service limits, calculator limitations, intellectual property, acceptable use, privacy references, and non-excludable legal rights.

An order form may specify the Client Firm, launch scope, hosted subdomain, any separately approved exact custom-domain hostname, approved users, onboarding inclusions, fees and currency, tax treatment, billing frequency, subscription start date, minimum commitment, cancellation process, data sharing terms, and offboarding requirements. Where the Client Firm launches under a bounded pilot, the order form may also specify the pilot start and end dates, the maximum number of Contact Requests, the approved contact channels, and the approved hostnames.

9.4 Fees, Taxes, and the Onboarding Fee

The fees for the managed firm product, the currency they are charged in, their tax treatment, the billing frequency, and any minimum commitment are those set out in the signed order form. We do not publish standard firm pricing on this page, and no pricing is implied by these Terms.

Any onboarding or setup fee is invoiced separately and is not collected through the platform's automated subscription billing. Recurring subscription fees are collected through Stripe using the payment method or billing arrangement linked to the Client Firm.

We may require confirmation that the onboarding fee has been paid, and production launch approval, before creating the managed subscription.

9.5 Refunds and Minimum Commitment

Subject to the Australian Consumer Law and any other rights, guarantees, remedies, or liabilities that cannot lawfully be excluded, restricted, or modified, an onboarding or setup fee becomes non-refundable once onboarding work begins, on the terms stated in the order form. Subscription fees are not prorated or refunded for unused parts of a billing period unless required by law, stated in the signed order form, or we permanently cannot deliver the contracted firm service.

Where the order form states a minimum commitment, the Client Firm remains responsible for subscription fees through the end of that commitment even if it stops using the Service earlier, unless the order form says otherwise or non-excludable law requires a different result. Unless the order form states otherwise, our managed billing currently applies a three-month minimum commitment measured from the date the Client Firm's production launch is recorded.

9.6 Billing Administration

Stripe may issue invoices, process card or direct-debit payments, and retry failed payments. Where we make a billing portal available to a Client Firm, that portal is limited to updating payment details. The billing portal cannot be used to cancel a subscription, and there is no self-service cancellation in the Service.

9.7 Cancellation

Cancellation is by written notice from a person authorised to act for the Client Firm, sent to us using the process in the order form or to support@auschildsupport.com.au. We record the notice and schedule the cancellation with our payment provider.

Cancellation takes effect at the end of the current paid period, and not before the end of any minimum commitment that applies under Section 9.5, unless the signed order form states a different cancellation period. Paid access continues until the cancellation takes effect.

9.8 Non-Payment, Read-Only Access, and Suspension

If a recurring payment fails or a subscription becomes past due, full service continues for a 7-day payment-failure grace period measured from the relevant billing period end recorded for the subscription. During that grace period, Stripe may retry collection and the Client Firm should update its payment details promptly.

After the grace period, the Hosted Firm Page may become unavailable for production tenant traffic, new Contact Requests may be blocked, and firm admin access becomes read-only.

A later successful payment updates the billing record for the subscription. It does not by itself reactivate a firm environment that has already been deactivated, and it does not restore a custom domain that has already been detached under Section 9.9. Those steps require manual action by us.

We may suspend or disable firm access for unpaid, incomplete, expired, paused, fraudulent, abusive, unlawful, or materially breaching accounts. Suspension does not remove payment obligations that have already accrued, subject always to non-excludable legal rights.

9.9 Offboarding

When paid access ends at its effective date, the Hosted Firm Page becomes unavailable for production tenant traffic, new Contact Requests are blocked, and authorised firm admin access moves to read-only for a 30-day Offboarding Window. During that window, Firm Admins can read and export existing Contact Requests and related records but cannot create new Contact Requests, update lifecycle stages, publish firm configuration changes, or otherwise continue production use. Destructive offboarding, including tenant deactivation and deletion, requires a recorded offboarding trigger that is due and has been completed by an authorised operator with attributable evidence.

We may also deactivate a firm environment and begin the Offboarding Window immediately, rather than at the end of a paid period, where the order form permits it, where these Terms permit suspension or termination, or where we and the Client Firm agree to end the arrangement early. In that case the Offboarding Window runs from the date of deactivation.

Custom domains are detached and not automatically restored. When offboarding begins, any custom domain is removed from our hosting, its verification record is cleared, and its approval to receive Contact Requests is revoked. These steps are not reversed automatically, including if the Client Firm later pays. Restoring a custom domain afterwards requires the domain to be verified again and the exact hostname to be approved again.

The Client Firm is responsible for exporting and retaining any records it needs before the Offboarding Window ends and for managing copies it stores outside the platform. After the Offboarding Window, we may disable access and delete remaining identifiable firm Contact Request data during the next scheduled retention run.

9.10 Legal Holds and Retained Records

Where a documented legal hold or another legal obligation applies to a record, that record is retained and is not deleted by our scheduled retention or offboarding processes.

A legal hold over even one Contact Request can prevent an offboarding from completing. While that is the case, associated firm records — which may include the firm name, branding, administrator identifiers, and billing linkage — are also retained. We do not operate a fixed schedule for reviewing or releasing legal holds, and we do not promise a date by which held records will be deleted.

Some Contact Requests created before our current retention rules took effect do not carry a retention expiry and are retained until they are deleted individually.

9.11 Firm Authority, Users, and Security Responsibilities

Each Client Firm represents that the person approving an order form, onboarding request, branding instruction, user invitation, export, cancellation notice, or configuration change has authority to act for that Client Firm. Firm Admins are responsible for managing access for their firm and for ensuring each invited user is authorised for the role assigned to them.

Client Firms remain responsible for their own marketing traffic, professional obligations, conflicts checks, safe-contact practices, legal advice, client selection, response timing, engagement decisions, billing to their clients, and downstream handling of exported Contact Request data. Firm users must:

• use individually named accounts only, not shared mailboxes, pooled logins, or accounts used by more than one person
• keep passwords, MFA authenticators, recovery codes, export links, and Contact Request data secure
• complete and maintain MFA where required by the Service; current Firm Admin and Intake User roles require MFA before protected tools are available
• promptly remove or deactivate users who no longer need access, including staff who leave the Client Firm or change role
• notify us promptly at security@auschildsupport.com.au if credentials, MFA devices, recovery codes, export links, or Contact Request data may have been lost, shared, accessed by an unauthorised person, or otherwise compromised
• comply with any access, MFA, privacy, data sharing, and acknowledgement requirements in the signed contract package

Exports and audit records may identify the signed-in user and relevant time where practical. The Client Firm is responsible for reviewing export scope before download and for protecting any exported records it stores outside the platform.

Client Firms must not sell, resell, reroute, broker, or otherwise transfer Contact Request data as a lead; use Contact Request data for unrelated marketing without separate consent; or use Contact Request data for model training, profiling, or unrelated product development.

Firm-authored wording. A Client Firm is responsible for any branding, disclaimer, next-step, footer, or alert wording it supplies for its Hosted Firm Page or Result Summary documents. The Client Firm must ensure that wording is accurate, is not presented as legal advice given to the reader, does not describe an estimate as an official assessment or a determination, and complies with the Client Firm's professional and advertising obligations. Firm-supplied wording may appear in place of our own default wording. We review that wording before first publication and before publishing a later material change to check it against our publication policy. Routine corrections that reuse approved material may be self-published, while platform-controlled required disclosures remain locked. This is not a review for legal accuracy, and the Client Firm remains responsible for the wording and its professional and advertising obligations.

10. Privacy & Data Handling

10.1 Privacy Policy Governs

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms.

What we collect:

• Calculator inputs (income, children, care arrangements)
• Contact information if you submit a support form or a Contact Request. The contact destination collected in a Contact Request is described in Section 8.1.
• Usage data (analytics, page views, device information)

How we use it:

• To provide calculator results
• To process support requests and Contact Requests you submit with consent
• To improve our Service using aggregated or de-identified information, not identifiable Contact Request payloads
• To comply with legal obligations

Your rights:

• Access your personal information
• Correct inaccurate information
• Request deletion. A deletion request may be declined or deferred where a record is subject to a documented legal hold or another legal obligation.
• Withdraw consent for firm follow-up where withdrawal is still available
• Complain to the Office of the Australian Information Commissioner (OAIC)

10.2 Data Security

We implement reasonable security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Application-level encryption for selected sensitive fields, including Contact Request payloads and MFA secrets
• One-way hashed storage of administrator passwords; plain-text passwords are never stored
• Access controls and audit trails
• Secure PostgreSQL-compatible database hosting configured for the deployed environment
• Authenticated firm admin access, short-lived export tokens, and audit trails for Contact Request viewing and exports

Not every database field is separately encrypted by our application. Records and files that are not field-encrypted by application code rely on provider-managed database, storage, backup, logging, and infrastructure security controls. For current firm procurement security commitments, see our Security Commitments page.

However, no system is 100% secure. You acknowledge that internet transmission carries inherent risks.

10.3 Subprocessors and Change Notices

Our Privacy Policy contains the living subprocessor register, including provider purposes, data categories, processing-location information, retention dependencies, and overseas-disclosure status. That register forms part of the privacy and data-handling information incorporated into Client Firm orders.

We review a proposed provider before it receives production data. For a material addition or change affecting Client Firm personal information, we notify affected Client Firms through their nominated operational or privacy contact at least 30 days before the new provider begins processing. The notice will identify the provider, purpose, relevant data categories, expected processing locations, and intended effective date, and will provide a contact path for reasonable objections.

If an urgent security, availability, or legal requirement makes advance notice impracticable, we may implement the change sooner and will notify affected Client Firms as soon as reasonably practicable. We will document the reason and complete the same privacy and security review before the provider receives production data.

11. Intellectual Property & Licence

11.1 Our Ownership

We own or license all intellectual property in the Service, including:

• Calculator software and algorithms
• Website design, layout, and user interface
• Guide content, articles, and educational materials
• Trademarks, logos, and brand assets
• Database structure and compiled data

A Client Firm keeps ownership of its own name, logo, brand assets, and the wording it supplies.

11.2 Your Licence to Use the Service

We grant you a limited, non-exclusive, non-transferable, revocable licence to:

• Access and use the calculator for your own purposes, whether personal or in the course of your own work
• View and read our public guides and information
• Print or save calculator results and Result Summary documents for your own records and, if you are an independent lawyer, provide a Result Summary to the person whose circumstances it describes

This licence does not permit you to:

• resell, rent, sublicense, or commercially redistribute the Service or its outputs
• embed, frame, mirror, or republish the calculator on another website or in another application
• use the Service, or results obtained from it, to build or train a competing product or service
• scrape, bulk-extract, copy, or reverse-engineer the calculator or its data

Permission to provide a Result Summary to the person it describes does not permit resale, publication, bulk redistribution, use of the calculator as a competing service, or operation of a firm-branded hosted pathway. The separate Client Firm licence in Section 11.3 is unchanged.

11.3 Client Firm Licence

A Client Firm's right to publish and commercially use the firm-branded calculator is granted separately under Section 9 and its signed order form, not under Section 11.2. That right is limited to the hosted subdomain and any separately approved custom-domain hostname stated in the order form, is for the Client Firm's own intake, and is not transferable or sublicensable. It ends when paid access ends.

12. Disclaimers & Limitation of Liability

12.1 Australian Consumer Law Rights Come First

IMPORTANT: Nothing in these Terms excludes, restricts, or modifies any right, guarantee, remedy, or liability that cannot lawfully be excluded, restricted, or modified, including under the Australian Consumer Law (ACL).

If you acquire services from us as a consumer under the ACL, our services come with guarantees that cannot be excluded. These may include guarantees that services will be provided with due care and skill, will be fit for any disclosed purpose, and will be supplied within a reasonable time where no time is agreed.

Any warranty exclusion, liability limit, refund term, or responsibility allocation in these Terms applies only to the extent permitted by law and does not override your non-excludable statutory rights.

12.2 Free Calculator, Public Guides and Information, and Estimate Limits

Subject to Section 12.1, the free calculator, public guides and information, and related free features are provided for general information and estimation only. We do not promise that:

• calculator results will match a Services Australia assessment, court order, private agreement, or professional advice
• the Service will cover every factual, legal, financial, or timing issue relevant to your circumstances
• the Service will be uninterrupted, error-free, or available at all times
• every scenario or optional feature will be available whenever you want it
• internet transmission, storage, hosting, analytics, email, or other third-party services will be free from all risk

You remain responsible for checking important decisions with Services Australia, a qualified lawyer, a financial adviser, or another appropriate professional.

12.3 Client Firms and Business Users

If you use the Service as a Client Firm, firm administrator, lawyer, business, or other non-consumer user, then subject to Section 12.1 and any separate written agreement we have with you:

• the Service is provided on an "as available" basis and we exclude implied warranties to the extent permitted by law
• we are not responsible for your professional advice, client intake, client selection, follow-up, conflicts checks, legal services, billing, or case outcomes
• we are not responsible for branding, disclaimer, or next-step wording you supply
• we are not liable for indirect, consequential, special, or loss-of-profit damages arising from business use of the Service
• our total aggregate liability to you is limited to the fees you paid us for the affected business service in the 3 months before the event giving rise to the claim

The liability cap in this Section 12.3 does not apply to the extent a higher remedy or liability cannot lawfully be excluded, restricted, or modified.

13. Indemnification

13.1 Consumers

If you use the Service as a consumer, you do not indemnify us merely because you relied on an estimate, received an inaccurate estimate, made a decision after using the calculator, or had a dispute with an independent lawyer or Client Firm.

Nothing in this Section 13 limits our responsibilities or your rights under Section 12.1.

13.2 Client Firms and Business Users

If you use the Service as a Client Firm, firm administrator, lawyer, business, or other non-consumer user, you indemnify us against direct losses, damages, costs, and reasonable legal expenses arising from a third-party claim to the extent caused by:

• your material breach of these Terms or a separate written agreement with us
• your unlawful, fraudulent, negligent, or wilfully misleading use of the Service
• your professional advice, client intake, conflicts checks, follow-up, legal services, billing, or case outcomes
• content, branding, disclaimer wording, instructions, or data you provide to us or publish through a Hosted Firm Page
• your misuse of calculator results, Result Summary documents, Contact Requests, personal information, exported data, or access credentials

This indemnity is reduced to the extent the claim was caused or contributed to by us, and it does not require you to indemnify us for our fraud, wilful misconduct, or breach of non-excludable law.

14. Termination

You may stop using the Service at any time. You may request deletion of your personal information by contacting privacy@auschildsupport.com.au. Section 10.1 explains when a deletion request may be declined or deferred.

Client Firm cancellation and offboarding are dealt with in Sections 9.7 to 9.10.

We may suspend or terminate your access to the Service immediately, without notice, if you violate these Terms or engage in fraudulent, abusive, or illegal activity.

15. Dispute Resolution

15.1 Privacy Complaints

If you have a complaint about how we handle your personal information, contact us at privacy@auschildsupport.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15.2 Other Disputes

For disputes not related to privacy, contact us at support@auschildsupport.com.au. If informal resolution fails, disputes will be resolved through the courts of New South Wales, Australia.

15.3 Governing Law

These Terms are governed by the laws of the Commonwealth of Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Australia.

16. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date. For material changes that reduce your rights or increase your obligations, we will provide at least 14 days notice.

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. General Provisions

• Severability: If any provision is found invalid, the remaining provisions continue in full force.
• Entire Agreement: For general website users, these Terms, together with our Privacy Policy, constitute the entire agreement. For Client Firms, any signed order form, Data Sharing Agreement, acknowledgement schedule, or other written contract also forms part of the agreement and prevails as described in Section 9.3.
• Order of Precedence: Where these Terms conflict internally, a section addressed to a specific product or group prevails over a general section for that product or group. Section 12.1 prevails over every other section.
• No Waiver: Our failure to enforce any provision does not constitute a waiver.
• Assignment: You may not assign your rights under these Terms without our consent.

18. Contact Information

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